ACCEPTED PAYMENT METHODS:
CAN I PAY WITH AN E-CHECK?
I highly recommend that you DO NOT use an E-Check as a payment method. PayPal has denied previous attempts. But if you choose to pay with an E-Check, please note that PayPal has a 1-2 week pending processing period. I WILL NOT process or ship your order until payment has cleared.
*NOTE: You do not need a PayPal account; it will allow you to use your credit/debit card to pay.
* Processing of all orders will not begin until payment confirmation is confirmed.
I WILL NOT ship any items without payment first.
Cosplay Bucks [Digital Gift Cards]
I offer gift cards in $10, $15, $20, & $25 increments. Gift Cards are only valid & redeemable at my shop. ♥ I'd be happy to make a custom amount just for you just message me! ♥
Please follow the below link to see full terms
Sale / Promo Codes
Throughout the year I have various flash sales, specials, etc. type deals. To find out about them it would be best to check out Cosplay Ink Factory's Instagram account.
Please follow the below link to see full terms
*Note: only (1) shop discount code may be applied per order. Multiple shop discount codes can not be combined.
♥ Noncompliance to any of the below will void all refunds/exchanges.
Refunds, returns, exchanges, or replacements are not offered for "custom orders" (IE: made to your requirements).
For information please go to the following page >> Gift Cards Terms & Policy
If you have used or broken a purchased item NO REFUND OR REPLACEMENT will be given & is not RETURNABLE.
NEVER RECEIVED/ LOST IN MAIL
If you never received your purchase, though the tracking number states it was delivered, NO REFUND OR REPLACEMENT will be given. Please contact your post office, with tracking number in hand, to address your missing package.
Refunds for items "actually" lost in shipping will be made ONLY AFTER 60 DAYS from the original ship date.
RETURNED TO SENDER
If your order is returned to me due to:
* no such address/never picked up/unclaimed/etc.
I will contact you, via email, letting you know of the following options:
1. Have it re-mailed. You MUST pay FULL shipping cost to my PayPal account.
2. Receive a partial refund. You will be refunded the order’s total minus shipping.
NOT SHIPPED YET
As long as your order has not shipped your order can be cancelled and a full refund will be given. Please CONTACT me with your name, your order number, and the request to cancel.
NOTE: Per PayPal refunds take up to 30 days to appear on your card statement. [REFERENCE HERE]
* If your order has already shipped you CAN NOT cancel your order.
ONCE SHIPPED: NO LONGER WANTED/ETC.
Returns must be made within one week of delivery and an email notice MUST be sent to me.
DAMAGED IN SHIPPING
If you receive an item that has been damaged in shipping, please contact me as soon as possible. Please CONTACT me with:
1. your name, order number
2. a photo of the damaged item [no photo will void any refund]
Email must be sent WITHIN 3 BUSINESS DAYS of the date you first received it for a partial refund. [Partial refund will only be from purchase price, not including shipping cost.]
Because I list the size dimensions & provide photos of my product(s) in my listings I WILL NOT EXCHANGE or REFUND any items for a different size, color, or pattern.
* If you are needing a different size, color, or pattern YOU must contact me prior to placing an order: CONTACT HERE
There will be non-reimbursement for regular shipping, including failure of USPS delivering on time or losing the package.
EXPRESS UPGRADE REFUND
If USPS fails to deliver on time I will only give a partial refund for the Express fee.
EXAMPLE: US Express $18 - US Regular ship $4 = $14
[ REFUND AMOUNT: $14 ]
Why don't I get a full refund?
Though your order did not make the "Express" ship time, but the "regular" ship time; your order did ship and was delivered. Therefore a "regular" ship fee is still due.
UPDATE [6-23-14]: All orders will be shipped to the address that is on the order invoice. I do not do "meet-up" deliveries.
**THE BUYER MUST ENSURE THAT THEIR SHIPPING ADDRESS IS CORRECT. I WILL NOT BE RESPONSIBLE/REFUND ANY LOST/DELAYED MAIL DUE TO INCORRECT ADDRESSES!
ALL orders are processed in the order that they are receive & as quickly as possible. IE:
1. If you need your order sooner please opt in for the “EXPRESS SHIPPING UPGRADE” during checkout.
2. Any requests to process & or ship a “non-Express” order faster will be denied.
3. All orders will be shipped no later than the "shipping time frame"(found in the top section of any listing) unless I reschedule your “ship by date” (in which you will be notified via the email you provided during checout).
SHIPPING & HANDLING
I want all of my customers to receive their orders intact upon arrival. As such I put a lot of care into every order.
♥ I use semi-thick cardboard envelopes to encase your order instead of a simple paper envelope; that, in my opinion, can be easily damaged or lost.
♥ All orders are placed in a small to large plastic bag for added protection within the envelope.
♥ All shipping fees are made to match USPS' & Royal Mail's 2017 rate increase.
For full shipping & delivery -> CLICK HERE
It is best for the buyer to:
1. Please place order/s in plenty of time to avoid any delays if shipment takes longer than expected.
2. After your order has been shipped:
* OBSERVED HOLIDAYS
Orders are shipped during Business days (Monday - Friday); excluding observed holidays.
Observed holidays by postal carrier, in which they are closed, do not count in estimated delivery timeframe. IE: Your order will be delayed.
CUSTOMS FEES/VAT/ADDITIONAL FEES
My shipping fee is solely for/covers shipping your order to you. I will not reimburse you for any customs, VAT, or additional fees that your country may apply to your purchase.
If you need your order sooner than opt in for the "Express Upgrade" during checkout. Tracking numbers are included for all orders.
♥ Orders will ship via USPS Express Mail or Royal Mail Express 48.
♥ All Express fees are made to match USPS' & Royal Mail's 2017 rate increase.
♥ DISCLAIMER ♥
As a tracking number/customs number is emailed to you, the buyer, Cosplay Ink Factory is not responsible for tracking & ensuring delivery of your package once it has been shipped. Nor am I responsible for delay, losses, etc. All inquires for delayed, lost, etc orders must be made directly with the shipping carrier, USPS or Royal Mail.
ONLY AFTER the shipping carrier notifies the buyer that they can not account for the delayed, lost, etc. order will you be eligible for a refund. Please check my "Return Policy" within my Shop Policies.
For more info please check my Disclaimer page >> HERE
Cosplay Ink Factory (CIF) reserve the right to refuse service at any time. Sale of any goods or services is subject to availability. CIF also reserves the right to edit, delete any information or content appearing on the CIF website and to remove any goods or services for sale. CIF may modify shop policies or prices without prior notice. Modification of shop policy or prices will be deemed effective upon publication on the CIF website with respect to transactions prior to this date.
Cosplay Ink Factory
Beck Row, Bury St. Edmunds, United Kingdom